About Alexandra Kebe Dave Fletcher
Alexandra has been a Realtor since 2010, when she joined the OttawaDreamHouse.com team. Alexandra takes pride in offering her clients a high level of professionalism, integrity and dedication to her career. She is attentive, friendly, sociable and confident, and has a sincere interest in making sure that all her clients walk away having had a successful, smooth and positive real estate experience. Alexandra’s favorite part about being part of her team is knowing that there is always someone available to answer questions and placate fears.
Alexandra grew up in Ottawa’s McKellar Park neighbourhood, and graduated from Dalhousie University where she earned a BA with Honours in Philosophy. She has always worked in sales, gaining experience in both consumers sales and business to business sales. Alexandra believes that her role in the real estate buying process is twofold - listening carefully to her clients’ wants and needs in order to pair them with the perfect match, and also competently negotiating on their behalf in order to ensure them that their interests are protected and that they have achieved the best possible outcome. In order to succeed, Alexandra makes sure she is able to provide relevant and reliable information about the neighbourhood, market, and process to her clients. Above all, Alexandra believes knowledge is power, and that honesty and open communication throughout the process affords her clients confidence in their final decision.
At the end of the day, Alexandra finds satisfaction in knowing that she has been able to find people their perfect match, whether it their home or an investment property. Being a homeowner and landlord herself, Alexandra is intimately acquainted with, and understands the emotion attached to buying a home or an income property, and finds immense satisfaction in helping people achieve their real estate goals.
Outside of work, you can find Alexandra volunteering her time within the local hockey community, and spending time with her family which includes 4 beautiful children and a wonderful and supportive spouse.
Dave has been a Realtor since 2005. In that time he has had the opportunity to help many individuals and families to achieve their real estate aspirations. An award winner in each year of his real estate career, Dave now regularly ranks among the top 3% or higher of Realtors nationwide.
Prior to embarking on a career in real estate, Dave was a top manager for Bell Distribution Inc., the retail operations arm of Bell Canada Enterprises. In his time there, Dave set policy, implemented strategies and pushed training for employees to embrace a mindset of client service as an end, as opposed to a means.
We are in the midst of a revolution in the customer service industry. It is no longer sufficient to say the customer is always right? It is necessary now to embrace the idea that the customer has rights. The customer has the right to expect that their needs be put first, that their service provider advocate for them and that they, not their business, be valued. The organizations that adopt a policy of building loyal customers as opposed to building their bottom lines will separate themselves in the new reality that is the 21st century customer service market. When considering a career in real estate, I saw an opportunity to bring this approach to customer service to an industry in which I felt it was rarely seen. In the end, it is the buyers and sellers of real estate who are the only force that drive the real estate market. It is not the agent, it is not the marketing plan and it's not the house. The client's needs and wants in terms of service from their real estate professional should be the first priority; always.
Where you see a For Sale sign with the OttawaDreamHouse logo on it, you will find a satisfied customer, because that is the end, not the means.
Dave grew up all over Canada as part of a military family. He has called Cold Lake, Alberta; Kingston, Ontario; Inuvik, Northwest Territories; Gander, Newfoundland and of course, Ottawa, home. Dave enjoys time with his wife and is a proud father of 4 beautiful children.